Terms & Conditions

Uchify Exchange Policy


Uchify provides measurements for all its furniture on its website. It is the customer's responsibility to ensure that the sofas have enough access to be delivered into their location. A quick checklist:

  • Is the hallway of a sufficient size to move the product through?
  • Will it fit through all doorways?
  • Are there low-hanging light fixtures?
  • Is the lift big enough?
  • Is there an electric point for the recliner sofa?

During deliveries, if you have pets that may impede the process, please put them in another room. You can find the full measurement guide here.

If the delivery is unsuccessful due to not checking the above, the delivery charge will be borned by the customer.


  • Products are eligible for exchange if they are in their unused original condition. Your purchase receipt should be presented as well.
  • There will be no Restocking Fee imposed for product exchanges.
Any product exchanged must be of equivalent or of a higher value than the original purchase.
  • excludes promotional or clearance products. There will strictly be no product exchange or return for the following product categories:
  • Made-To-Order sofas
  • Sale items sold at reduced prices or ‘as-is’ items
  • Unwrapped mattresses or used pillows
  • Consumables/ hygiene products


  • We offer a 14-day return policy for all regular-priced and ready stock items, except for Made-To-Order sofas.
  • You may cancel your order within 3 calendar days from order, without additional charges and receive the full refund of the Final Price Paid on the item(s) you wish to cancel. However, in the event that your product is already processed for delivery even though it is within 3 calendar days, the value of the product will be calculated as Final Paid Price less Delivery Fees.
  • All additional fees must be paid before completion of services. In the event that additional service fees are not paid, we will treat the order as cancelled and refund your purchase.
  • In the case of Return and Cancellation of order, a 25% Restocking Fee is chargeable for items returned within 14 days in their Original condition.
  • The value of refund is Final Paid Price less Restocking Fee (25% of Final Paid Price) less Delivery Fees.

Refund Amount = Final Paid Price - Restocking Fee (25% of Final Paid Price) - Delivery Fees


Uchify warrants that their products be free from manufacturing defects for a specific length of time from date of purchase. If you have received our product(s) with manufacturing defects, out of the acceptable tolerance range based on Uchify's standard policy (as found in our Upholstery Care Advice), Uchify will at its discretion, offer to repair or replace the part and/or the item on a case-by-case basis.

Warranty periods vary by products (as shown below).

This warranty is valid only for the original residential address of which the products were first delivered when purchased. The warranty is non-transferable.

Uchify will pay for, and at its sole discretion, reasonable and customary labour rates to repair or replace at its option, any of the parts found, upon examination by representative of Trends Furniture Pte Ltd to contain a material manufacturing defect. If within the warranty period, identical materials are unavailable at the time of repair or replacement, Uchify reserves the right to substitute materials of equal or better quality at its sole discretion. Replacement fabrics and leather may vary in colour or grain.

These Limited Warranties is applicable to purchases made on Uchify online store at uchify.com. All references to customer’s home in these Limited Warranties refer to the original point of delivery address located in Singapore. Uchify reserves the right to adjust the price for customary labour rates, shipping costs and amend the warranty terms and conditions without notice or permission from any party.


















The original purchaser will be responsible for replacement parts, labour and transportation costs after the limited warranty period.


  • The warranty period will commence from the date of delivery.

  • The warranty will be invalidated if the original purchaser does not follow or carry out proper care and maintenance as outlined in Uchify's care guides or where the product has been modified/altered or abused.

  • Our responsibility shall not exceed the purchase price of the product or its replacement.


  • This warranty does not cover general wear and tears such as flattening, nap, piling, fading, abrasion, accidental cleaning, shrinking, incorrect cleaning methods or if abuse is evident.

  • This warranty does not apply to products (furniture or sofas) that have been placed outdoors with constant sun exposure or in a humid environment, or if the product(s) has been used for non-domestic purposes.

  • This warranty does not apply to products (furniture or sofas) that have been exposed to water or damp environment.

  • This warranty does not apply to products that have been stored or assembled incorrectly.

  • This warranty does not apply to products (furniture or sofas) whereby excessive force has been applied to mechanical parts and joints.

  • Products made of natural materials but not limited to leather, feather, timber, veneers, and marble may demonstrate unique markings, textural differences and colour variations. These are natural characteristics and in no way considered defects.

  • All our sofas are Made-To-Order (customised) and handmade, with no two hides alike, slight alignment runs are to be expected and not to be considered defects.

  • This warranty does not apply to products taken out of Singapore or loss of time, usage, money, or loss/damage to personal property.

  • This warranty does not apply to products sold on ‘as-in’ basis and/ or Display items.

  • This warranty does not supersede the 6-month limited warranty for Display items.


  • Under these Limited Warranties, our exclusive obligation during the applicable warranty period is to repair or replace, at our sole discretion, any part(s) found, upon examination by a qualified representative of Uchify, to contain a manufacturing defect. If within the warranty period, identical materials are unavailable at the time of repair or replacement, we reserve the right to substitute materials of equal or better quality. Replacement leathers or fabrics may vary in colour and grain/ texture.


  • To the extent permitted under law, our maximum aggregate liability to you, whether in contract, tort (including negligence) or otherwise, shall not exceed the amount received from you for the relevant product(s) purchased.

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